Global Return & Refund Policy & RMA Portal
Dedicated to the highest standards of fine horology and client care. Review our verified return frameworks or submit and track your return authorization online.
1. Standard Return Periods by Destination Country
The following commercial return periods apply to voluntary returns, such as change of mind or size preference. The return request window starts from the confirmed delivery date.
| Destination | Standard Return Window | Statutory / Legal Basis |
|---|---|---|
| GCC (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) | 7 Calendar Days | 7 calendar days from confirmed delivery |
| European Union (All 27 EU Member States) | 14 Calendar Days | 14 calendar days (Statutory Right of Withdrawal) |
| United Kingdom & Turkey | 14 Calendar Days | 14 calendar days from confirmed delivery |
| United States & Canada | 7 Calendar Days | 7 calendar days from confirmed delivery |
| Switzerland, Norway, Iceland, Liechtenstein | 7 Calendar Days | 7 calendar days from confirmed delivery |
| Australia, New Zealand & East Asia (Japan, Singapore, HK, etc.) | 7 Calendar Days | 7 calendar days from confirmed delivery |
| All Other Supported Countries | 7 Calendar Days | 7 calendar days standard baseline |
2. Watch Condition Requirements (10-Point Standards)
For voluntary change-of-mind returns, watches must be in their original, unused, and resaleable condition, subject to reasonable inspection permitted by law:
3. Montero 3-Year International Warranty vs. Returns
Defective or Damaged Watches
Watches with manufacturing defects or damage on arrival are handled strictly under our 3-Year International Manufacturer Warranty and consumer guarantees. These are never barred by voluntary return windows.
Secure Return Logistics
For voluntary returns, tracked and insured shipping is required. We can arrange courier collection on the client's behalf via DHL Express. All original packaging must be protected during transit.